Returns policy

Returning the item:

If you are returning the items to us, please send your item back to the address on the original invoice ensuring you obtain a proof of delivery. We reserve the right to refuse any returned goods which do not include the returns authorisation paperwork and a returns number. Items returned without the appropriate paperwork and proof of return will not be credited. Because of this we are unable to collect any items unless it has been prearranged.

Packing the item:

Wrap the item securely and include the returns paperwork. Please ensure that the item is packaged appropriately as we cannot be held responsible for any damages accrued during transit back to us and this may result in a credit not being issued.

Unwanted Items:

You may return items within 7 days of receipt in the condition they were received, provided the item is a standard stock item. Credits or refunds will only be issued once we are in receipt of the goods. Non stock and special items cannot be returned (subject to manufacturers return policy). If returned to us at a cost to the customer, we will credit or refund to the value of the goods less the administrative fee and the original delivery charge. If it is required for us to collect the goods we will credit or refund to the value of the goods less the collection charge, administrative fee, and the original delivery charge.

Faulty Items:

If you suspect that a product is faulty, we will ask that you email us on returns@personalprotectivesolutions.com. Items found to be faulty within 14 days of receipt will be replaced or credited once inspected. Items outside this timescale will be subject to the manufacturer’s warranty. If a product is found to have no fault or is faulty due to misuse, then no replacements or credit will be issued and return of the goods to the customer will be subject to a delivery charge.

Damaged Items:

Personal Protective Solutions Limited will replace any item that is delivered damaged provided the delivery note is clearly marked as received damaged and that we are informed within 24 hours of delivery. All packaging and contents must be retained for inspection unless we state otherwise. Any replacements will not be sent until the damaged items have been returned and inspected.

Administrative fee:

15% of the invoice value or £15.00 whichever is greater.

Collection Charge:

£31.00 up to 25kg weight anything over this will be quoted at the time of request for collection.